POLITIQUE TYPE DE TRAITEMENT DES PLAINTES ET DE RÈGLEMENT DES DIFFÉRENDS

Guide selon l’Autorité des marchés financiers (Québec) pour informer leurs membres comment ils traitent les politique de plaintes.

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Should we form a board committee?

Provides an overview of the benefits and considerations in forming committees of the board. Offers scenarios where different types of committee approaches can be used. 

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Accountability for civil society by civil society : a guide to self-regulation initiatives

"CIVICUS is proud to announce the publication of its guide to help civil society organisations’ regulate their practices and operations with respect to a variety of governance issues. The CIVICUS Self-Regulation Guide, a new addition to our Legitimacy, Transparency and Accountability (LTA)...

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Effective complaint handling

Guide to complaints policy development from the Office of the Ombudsman (New Zealand). Description: "This guide sets out key information for state sector agencies about developing and operating an effective complaints process. It also provides information about the Ombudsman’s role, as an...

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Chairing a board meeting

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Board self-evaluation questionnaire: a tool for improving the governance practices of non-profit organizations

See the user guidelines before you begin

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Modèle de politique de traitement des plaintes

Une guide selon la Chambre de l’assurance de dommages. Déscription: "Le but d’une politique de traitement des plaintes est de mettre sur pied une procédure équitable et gratuite afin de traiter les plaintes reçues. Cette politique vise, entre autres, à encadrer la réception des plaintes, la...

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How boards can have better conversations

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In camera board sessions : careful how you use them

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Developing your customer complaint policy

From the Equal Opportunity Commission of the Government of South Australia, this is a short and concise guideline to what should be included in a complaints policy.  "Here are some tips for developing a customer complaint policy. Make it easy for all customers to complain. Decide which...

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