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Une guide selon la Chambre de l’assurance de dommages. Déscription: "Le but d’une politique de traitement des plaintes est de mettre sur pied une procédure équitable et gratuite afin de traiter les plaintes reçues.
Cette politique vise, entre autres, à encadrer la réception des plaintes, la...
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From the Equal Opportunity Commission of the Government of South Australia, this is a short and concise guideline to what should be included in a complaints policy.
"Here are some tips for developing a customer complaint policy.
Make it easy for all customers to complain.
Decide which...
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A companion to The Principles for good governance & ethical practice : a guide for charities and foundations
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"This sample policy document defines the types of conflict that can arise. It outlines a process to declare conflicts before they arise and also offers a process to resolve them after they have arisen if needed. It can be customized to create your own Board Conflict of...
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